FAQs

How Can We Assist?

Do you offer gift vouchers?

Yes, we offer vouchers up to any amount. They can be picked up in the salon only.

If you have any questions or you need any help choosing the right products, please don't hesitate to contact us via our support section or talk on the 'Lets chat' feature. We are happy to help. All product descriptions are extremely informative and give shoppers guidance into the right skin routine.

Do you test on animals?

We are 100% cruelty-free. Our products are tested on ourselves, never on animals.

Do you have any vegan products?

Yes, almost our entire product range is Vegan, except for our Honey and Lemon Sugar Scrub.

What is your return policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.


We cannot return:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at thehealingessencewhitby@hotmail.com and send your item to: Halls Place, Flowergate, Whitby, North Yorkshire, YO213BA, United Kingdom.


Shipping

To return your product, you should mail your product to: The Healing Essence, Halls Place, Flowergate, Whitby, North Yorkshire, YO213BA, United Kingdom.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.